Tuesday, 17 July 2012

Hotel Des Mille Collines Front Office Manager Job in Kigali Rwanda

Applications are invited for the following position:-
Front Office Manager (1)
The Front Office Manager will work under direct supervision of the Rooms Division Manager with a job purpose of maintaining effective and professional front office operations for the Hotel.

Responsibilities:
  • Supervising the work of the receptionists and night auditor
  • Work hand in hand with Housekeeping to ensure smooth check-in and checkout operations
  • Responsible for room blocking for all arriving VIP’s and groups
  • Maintaining regular contact with frequent guests and VIP’S
  • Counter checking room rates to ensure they are correct
  • Handling and resolving guests complains
  • Collaborate with the reservations office to ensure smooth flow of bookings
  • Maintain strong communication with all operational departments as well as Sales/Conference & Banqueting
  • Welcome and escort VIP’s and regular guests,
  • In charge of Scheduling and controlling staffing levels at the front office
  • Liaise with finance department to ensure proper and correct invoicing of accommodation bills
  • Hold front office briefings at the beginning of every shift
  • Perform any other duty as may be assigned
Qualifications and key competences
  • A bachelors degree in hospitality, tourism or business management
  • Two years’ working experience as front office supervisor or manager
  • Good Communication, team working, administrative and organizational skills.
  • Flexible, trustworthy and ability to work professionally without supervision.
  • Knowledge of Opera (hotel reservations system) is an added advantage
Please submit a cover letter and Curriculum Vitae (CV) to the following email address on or before Friday 20th July 2012,
Only shortlisted candidates will be contacted for interview.
Email: germaine.uwobasingiza@millecollines.net

Website: www.millecollines.net

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